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While many people put thousands of miles on their LUNA’s, the lifetime can vary from person to person, depending on factors such as model, intended use, gait, weight, terrain, running form and climate. Generally, thicker and heavier LUNAs will last longer than thinner and lighter models.

Our Winged Edition LUNAs are our most recent design with side posts which we call wings. Wings make it easier for you to adjust your laces, using the channels on the wings. They also raise the laces up, away from the sandal footbed providing overall more security, especially to the heel strap.

Our Retro style lacing system is our older lacing system. Retros can take a little longer to get used to the adjustment but once dialed in, they work just as well as the wings. Our Retro laces come with a removable, extra velcro strap that attaches to your heel strap and goes in front of your ankle. Tech strap secures the heel strap in place for our retro style laces and it also provides more security around the ankle.

We almost always recommend our Winged Edition laces for first time customers. They are a super easy slip on, slip off, infinitely adjustable sandal. 

We still offer the Retros, because some of our customers really love what they got in the past and they prefer to keep getting the same design.  Some customers also find the lacing style more secure.The Retro design is also great for those who find the wings just aren't for them.

All orders will be dispatched from our Melbourne warehouse, which operates between 9 am to 5 pm // Monday to Friday * Australian Eastern Standard Time. AEST

Your order will be processed and dispatched by our team during these hours.

Peak Period Shipping Notice: Due to the high volume of activity during this busy period please allow up to 4 weeks for delivery of some products. Orders of 2 or more products may be split into multiple shipments due to stock being shipped from several locations.
If there are any unexpected delays to our fulfillment network we will contact you via email with an update. (Last updated: Nov 2024)

Processing Time: 1 to 3 business days
Estimated Shipping Time: 7 to 10 business days

To track your order, upon dispatch you will receive a tracking number which looks like YXQ342547801000XXXXXXXXX , you can track your order's progress at Australia Post's tracking page.

Delivery times are subject to the destination postcode, courier service, time of acceptance and in the case of exchanges where upgrade payment is required we need a receipt of cleared payment emailed before dispatch.

In the event that we are unable to supply the product(s) in your order due to stock availability, one of our friendly team members will contact you as soon as possible to see if there is another product which would be suitable and in the case that we don't have a shoe(s) to your liking the unavailable item(s) will be cancelled and a refund processed. You will be notified of this via email.

We hope you are happy with your purchase but if you are looking to return or exchange your shoes due to sizing or faulty reason, we offer a 100-day returns policy.

*Please read the following information carefully before proceeding.

WEBSITE ORDERS:

Orders that have been made on the LUNA Sandals Australia website can only be returned via our online return request form.

RETURN CHECKLIST:

LUNA Sandals Australia will accept product returns for an exchange or refund provided that all of the following conditions are met:

• Unworn and unused with the original tags attached
• In the original branded undamaged shoebox
• Within 100 days of purchase
• Purchase was made on this website

Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).

If you've met the conditions mentioned above, you may proceed to our online return request form.

OPTIONS:

1. EXCHANGE

We can exchange the returned item for a new item of lesser or greater value.

• If the new item is of a lesser value the difference will be refunded to the original payment method.
• If the new item is of a greater value details of how to pay the difference will be sent to you.
• Returns purchased during promotional events will have the discount % carried over to the new item (price difference may still apply). 
• Returns cannot be exchanged for pre-order products.

2. REFUND

Refunds will be handled as follows:

• Will be issued using the same method as the original purchase
• Credited to the same account your payment came from
• Processed within 7 business days of receiving the return at our warehouse
• During peak periods refunds may take 10 business days
• Once processed, the time for funds to appear in your account will depend on your card issuer
• International customs duties and sales taxes are not refunded for shipments outside Australia

RETURNS METHOD:

• We offer one (1) FREE pre-paid Australia Post return label per order within Australia
• Customers outside of Australia are required to pay the return postage
• Return postage will be reimbursed up to the value of NZD$22 for each returned order on receipt of goods
• Returns must include a valid proof of purchase of postage
• Returned items within the same order should be packed together
• If you decide at a later date to return additional items from the same order, you’ll need to cover the cost of return postage
• Orders made online must be returned via the online return request form below
• Orders made in-store must be returned to the store where the purchase was made

*IMPORTANT* We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

ONLINE REQUEST FORM

Certainly! We've outlined the terms and conditions for our sale events below:

• Prices are as marked on eligible items.
• Promotional discounts are non-transferable and can only be used by the original purchaser.
• No Rain-checks: Rain-checks are not available for items that have sold-out.
• Sale discounts are not redeemable for cash and can only be used on a future purchase.
• Exclusions: The sale discount does not apply to VivoHealth courses or Gift Vouchers.
• Cannot be Combined: Discounts cannot be used in conjunction with any other discounts or promotional event.
• Sale event prices are available for orders shipping to Australia and New Zealand only.
• Pre and Post-Sale Purchases: Purchases made prior to the start of the sale event or after the sale event has ended are not eligible for retroactive discounts, refunds, or credits.

We do our best to ensure that our photos are as true to colour as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography and dye lot variations, we cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct. 

When you are ordering multiple items, keep in mind that they might arrive in separate shipments. If you have pre-ordered something along with other items, the pre-ordered product will come within the timeframe mentioned on the product page.